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Brainerd BPU updates billing policies and directs relief for clerical billing errors
Summary
The commission approved revisions to inactive account and disconnection policies, and directed staff to waive monthly service charges (but collect consumption) for customers affected by clerical billing errors during the utility's billing system transition, while ordering a wider audit of accounts.
On Jan. 27 the Brainerd Public Utilities Commission approved two amended policies and provided direction on customer billing errors discovered during a billing system transition.
Staff presented updates to BPU Policy 200050‑7 (inactive accounts) to remove outdated references to prepaid and fixed charges, align procedures with the city’s Incode billing system and AMI metering, and clarify that accounts inactive for 12…
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