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Commission votes to remove most utility bill dropboxes, gives 90‑day notice to customers
Summary
After reviewing low usage and staff time, the Brainerd Public Utilities Commission voted to eliminate external bill dropboxes with a 90‑day phase-out; staff will post signage and notify customers via website and billing statements.
The Brainerd Public Utilities Commission voted July 29 to remove most off‑site utility bill dropboxes and phase that change in over 90 days, directing staff to post signage and notify customers through the utility website and billing mailings.
Staff told the commission that pickups at remote dropboxes averaged two to four items per day and that daily pickups strain staff time and vehicle use. The utility reported about 9,000 active customers and that the service center receives a larger share of walk‑in payments.
Why it matters: commissioners said reducing pickup frequency or eliminating remote boxes would save staff time and vehicle wear, but several members urged a transitional approach to avoid harming customers who rely on walk‑in or dropbox options. The commission adopted a 90‑day notice period and directed staff to advertise alternatives — including auto‑withdrawal and office return envelopes — before the boxes are removed.
A motion to eliminate the dropboxes, with signage and 90 days’ notice, was seconded and approved by voice vote.
