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Harvard Pilgrim reviews enrollment steps, member services and discounts for GIC members
Summary
Harvard Pilgrim detailed how Group Insurance Commission members can enroll or update coverage, access telehealth and member services, and use discounts including fitness reimbursement and eyewear savings; representatives’ contact hours and phone numbers were provided.
During the virtual overview the presenter walked through enrollment rules, member support channels and a range of discounts available to active Group Insurance Commission (GIC) non‑Medicare members. The session emphasized where to find detailed plan materials and how to contact member services.
Enrollment: The presenter said members may enroll in or update GIC benefits during the annual enrollment period or within 60 days of a qualifying event via the secure portal at mass.gov/mygic. The presenter also noted that new ID cards are issued only when members change coverage or enroll as new members.
Member services and telehealth: Harvard Pilgrim maintains dedicated member services teams for Quality HMO, Explorer POSOS and Access America, reachable at 844‑442‑7324. Representatives’ hours were listed as Monday, Tuesday and Thursday 8:00 a.m.–6:00 p.m.; Wednesday 10:00 a.m.–6:00 p.m.; and Friday 8:00 a.m.–5:30 p.m. The presenter said telehealth through Doctor on Demand is available 24 hours a day, seven days a week, and members can use the online account or mobile app to search for providers, check tiers and estimate costs.
Pharmacy and vision: For prescription questions the presenter provided a pharmacy contact at 877‑876‑7214. The presenter described vision savings including eyewear discounts through IMED network providers, savings on laser vision correction and free prescription eyeglasses with a covered routine eye exam at Vision Works.
Discounts and wellness programs: The presenter outlined wellness and discount offerings including fitness reimbursement (up to $100 individual, $200 family), complimentary alternative medicine options such as yoga and mindfulness therapies, and additional discounts available through vendors including Marathon Sports, Daily Burn, ProSource Fit and Workout Fitness Store. The presenter also mentioned hearing aid savings and free lifestyle management coaching.
The presenter concluded by directing members to harvardpilgrim.org/gic for GIC‑specific resources and plan documents.
