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Dubuque 911 officials warn of state surcharge shortfall as county and city discuss one‑time cover
Summary
Emergency Communications Director Jessica George‑Rethwisch said the center now answers 97.7% of 911 calls in 0–9 seconds but faces a state surcharge decline; the department requested a non‑recurring city/county contribution to cover an estimated shortfall while the legislature considers larger funding changes.
Jessica George‑Rethwisch, director of Dubuque’s Emergency Communications Center, told the City Council the new consolidated dispatch center and technology upgrades have measurably improved response performance while the center faces a looming funding shortfall tied to state handling of 911 surcharge dollars.
George‑Rethwisch described the new Emergency Communication Center (expanding from about 580 square feet to roughly 5,000 square feet), the backup room…
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