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Public-safety communications budget emphasizes staffing, system upgrades as dispatch vacancies persist
Summary
New Haven’s public safety communications director presented a mostly flat departmental budget with a small operating increase and stressed capital work on systems and site hardening; he reported 14 dispatch vacancies and that 94% of 911 calls are answered within the ideal time frame.
Joe Vitali, director of public safety communications, told the finance committee the department’s operating budget is essentially flat year over year with a modest $10,700 net increase and that significant salary adjustments remain in a contract reserve until bargaining settles. He said the PAP handles a high volume of contacts and is managing a mix of 911 and administrative work.
Vitali highlighted capital and technology work that he said will improve reliability, including an upgraded generator and a lightning-protection system at East Rock and the nearly completed Pro…
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