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Connecticut veterinary board reviews complaint volumes and explains investigative process
Summary
Board staff presented year‑by‑year complaint and investigation counts and outlined how the board accepts complaints, uses community consultants, and refers matters outside its jurisdiction, including billing and boarding issues referred to other agencies.
The Connecticut State Veterinary Board reviewed several years of complaint and investigation data and heard from staff about how complaints are processed and when the board opens investigative or disciplinary action.
Glendali Garcia, supervising special investigator for the practitioner license investigation section, told the board the agency accepts complaints by mail or email and receives referrals from other bodies, including the Department of Consumer Protection for billing disputes. She said the board does not reject…
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