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Council hears providers report steady compliance but urges fixes to parts, IT and technician training
Summary
A provider update said compliance has been stable at roughly 88–92%, but council members pressed for actions on supply‑chain delays, IT automation problems, technician stocking/training and outreach to raise awareness of consumer rights.
A provider update at the wheelchair coalition meeting reported that compliance with the state's repair timelines has been "pretty much stable," around "88 to 90% compliance basically to the bill," but members pressed the provider and advocates to address recurring causes of missed deadlines: scheduling conflicts, manufacturer lead times, IT automation failures and inconsistent technician training and stocking.
Diane (reporting for the provider) told the council that staffing changes and scheduling complexity account for many missed 10‑day repairs and that manufacturers are averaging about five days to return…
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