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ITSA: MyCity portal launched, CityWorks moves to cloud and mainframe decommission planned
Summary
ITSA Director Cindy Reardon briefed the committee on citizen‑facing launches (MyCity), plans to migrate CityWorks to Trimble Unity (cloud), creation of a permanent data analytics team and a phased decommission of the city mainframe.
Cindy Reardon, director of ITSA (the city’s information technology services agency), described recent digital work and FY27 requests to sustain modernization efforts.
Reardon said ITSA soft‑launched the MyCity citizen dashboard that aggregates resident transactions in a single authenticated view and has expanded online payment options across departments. ITSA plans to migrate CityWorks (the city’s service‑request/work‑order system) to Trimble Unity in the cloud and to engage consultants and professional services for that implementation.
Personnel and organization: ITSA absorbed a three‑position data analytics team originally funded under ARPA and reorganized network support services to add middle management and career pathways. Reardon said some support previously provided by an in‑house network services administrator will be augmented by increased Regis contract support to provide depth in network services.
Mainframe decommission: Reardon described multi‑year efforts to move business lines off the mainframe (Oracle/ERP work and other systems) and said ITSA plans to decommission the mainframe once systems are migrated and data secured.
Committee reaction: Members praised the website and the MyCity features and asked clarifying questions about software license accounting and Regis contract increases; Reardon answered and said many license items were consolidated into the computer services account.
