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Commission warns franchise dealers after repeated complaint history; staff recommends stronger penalties up to revocation
Summary
Following recurring complaints about late payoff of trade-ins, delayed titles, and poor responses to consumers, staff recommended substantial fines for two franchised dealerships and warned that future violations could prompt suspension or revocation of licenses.
The Motor Vehicle Commission's legal committee reviewed two related franchise‑dealer files (cases 103 and 104) and recommended substantial civil penalties, probationary terms, and a path to suspension or revocation if the dealerships do not promptly remedy repeated failures to pay trade‑ins, deliver titles, or respond to…
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