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Public commenter urges Texas Workforce Commission to review staff outreach amid due‑process concerns
Summary
A public registrant told commissioners that outreach calls by TWC staff to claimants during pending appeals can be misleading, unrecorded and may jeopardize due process; she asked the commission to protect her loved one’s motion. Commissioners took no immediate procedural action in response and proceeded with the agenda.
Vicky Flower, a registered public commenter, told the Texas Workforce Commission on April 21 that outreach calls from the agency’s central office to claimants can undermine due process when an appeal or motion is pending.
"Requesting undocumentable actions at this stage by anyone is suspect and inappropriate," Flower said, arguing that such calls are not neutral, may not be recorded, and could be relied on in a merits determination. She asked commissioners to review whether a claimant who has an active motion should take such calls and to grant protections for her loved one’s motion.
Celeste Tro, the commission’s general…
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