Infrastructure board hears water‑system repairs and resident meter‑billing complaints

Utility staff updated the board on recent service incidents: a six‑inch water main on Cordova Road was repaired overnight; several sewer blockages caused by grease and rags required response on Commercial Boulevard; and a previously exposed section of force main at Hendricks Bridge was replaced.

Board members praised crews and discussed common causes such as restaurant grease and improper flushing of non‑flushable items. Staff said sources could be isolated where appropriate and noted that invoices may be issued to responsible parties when recoverable damages are identified.

A separate thread of the meeting addressed resident complaints about bills after a new meter rollout and a recent rate change. A board member reported constituents in Imperial Point received unexpectedly high bills; staff said two factors likely contributed: the more-accurate new meters and the recent rate increase. Staff advised that missing readings that are later entered can shift usage into a higher tier and suggested staff investigate credits for affected accounts and improve communication about meter changes and rate schedules.

Public commenter Ray Jordan identified himself as a homeowners association president and said some residents saw bill swings; staff pointed to city web resources on the meter‑replacement program and said staff would follow up with affected residents.