Aberdeen Fire Department outlines Community Risk Reduction program to reduce non‑emergency 911 calls

Colobby Lyall, described in the meeting as a fire service specialist, presented Aberdeen Fire Department’s Community Risk Reduction (CRR) program to council on April 29. Lyall said CRR is a proactive effort to connect residents—particularly older adults and frequent 911 callers—with resources and safety education to prevent emergencies.

Lyall described core services: home safety assessments (identifying trip and fire hazards), fall‑prevention education, referrals to partner agencies (Olympic Area on Aging, CAP Coast Community Action Program, Harvest Home Health & Hospice, DSHS, behavioral‑health providers and the Red Cross), and free smoke‑alarm installation where needed. He said the program follows referrals from field workers or 911 frequent‑caller lists and includes ongoing follow‑up to ensure resources are accessed.

"If we can catch the problem before it happens, that ultimately saves money, saves crews, and spares our emergency room," Lyall said, summarizing the program’s goals.

Council members asked procedural questions about slides and implementation logistics; Lyall confirmed he would leave contact information and a resource list for council and staff. The presentation emphasized partnerships and a three‑page list of referral organizations that support assessments and follow‑up.

Why it matters: the CRR program aims to reduce avoidable 911 calls and enhance safety for vulnerable residents, especially seniors living independently. The presentation identifies clear operational partners and a workflow—referral, assessment, referral to services, and follow‑up—intended to reduce demand on emergency resources.

Provenance: Based on the fire department presentation in council chambers (transcript SEG 381–SEG 601).