Commission reviews spike in CAM complaints, clarifies settlement and hearing process

Members of the commission reviewed a complaint-status report from the Consumer Protection Department and spent the bulk of the meeting discussing enforcement pathways for complaints, particularly those involving community association managers (CAMs).

The meeting opened with the approval of minutes and a brief introduction of the department’s complaint-status attachment. Commissioners asked why the department is seeing a surge in CAM-related complaints; Jill, who responded to members’ questions, said many of the complaints stem from lack of registration or missing documentation that unit owners request and noted recent changes requiring individual CAM registration and continuing-education requirements have increased reporting and enforcement activity.

A point of confusion among commissioners involved whether certain high-dollar entries were fines or…