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EOCC director flags staffing gaps, pitches Prepared Live trial to trim overtime
Summary
Frank Rivera, director of Bridgeport's Emergency Communications and Operations Center, told the council the unit is budgeted for 44 telecommunicators but is short 11 and will trial a language/triage platform called Prepared Live for free before any purchase; he said longer-term emergency medical dispatch (EMD) could raise state aid if staffing allows.
Frank Rivera, the newly appointed director of the Emergency Communications and Operations Center, told the Bridgeport City Council budget committee on April 30 that the center is working through persistent staffing shortages while seeking technology and grant options to reduce overtime and expand services.
"I am Frank Rivera ... I'm a Bridgeport guy," Rivera said as he opened his presentation, noting the EOCC is budgeted for 44 telecommunicators and currently short about 11 positions. He described an active recruitment campaign that produced 405 applicants and said panel interviews are underway to fill vacancies.
Rivera said one long-term goal is to implement emergency medical dispatching (EMD) in-house. "Right now we're getting state aid of 48,000…
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