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Hendersonville officials seek alternatives after CodeRED alerts failed during storm
Summary
After multiple recent weather events when CodeRED messages did not reach all affected addresses, the Board directed the public safety committee to investigate replacing the county-managed alert platform and options to bring alerting in-house.
Council members raised failures of the county-managed CodeRED emergency alert platform after a recent severe-weather event in which some households in the same neighborhood received warnings and others did not. Alderman Collins moved to add an item to the agenda for discussion; the body unanimously approved the agenda amendment and directed the public safety committee to investigate alternatives.
City COO Jesse Ackerman told aldermen the problem followed a county-mandated transfer to a new platform and a data address migration that has not yet completed. He said staff has been working with county officials and CodeRED but that the city is considering alternatives, including bringing alerting in-house on the CivicPlus platform used by the city website.
Alderman Collins said the city cannot simultaneously say sirens are less effective and rely on an alert system that is not functioning. Alderman Robertson recommended public safety committee review and return a recommendation. The mayor and staff said additional discussion and a committee review will follow; no procurement decision was made at the meeting.
