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Cibolo’s building department says outsourced inspections cleared backlog, sped permits and tightened foundation standards
Summary
Building official Matt Hansen told the City Council that the BB Inspections Services partnership has eliminated a multi-month plan-review backlog, moved inspections to next-day turnaround, shifted to fully digital permits and advanced stronger foundation standards adopted after Charleston Park problems.
Matt Hansen, Cibolo’s building official, told the City Council on April 28 that the city’s contract with BB Inspections Services has transformed permitting and inspections operations since going live in October 2022. "Within the first six weeks, the backlog was eliminated," Hansen said, adding the department moved from two-week inspection waits to next-day inspections and now processes permits digitally.
City officials said the contract covers full-service building department duties through September 30, 2027, and is managed as a partnership rather than a traditional vendor relationship. Hansen laid out key performance indicators the department uses daily, including a "three-time fail" tracker that flags repeated trade…
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