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Zephyrhills moves utility billing to Tyler Technologies and will pass credit‑card convenience fees to customers
Summary
Council authorized consolidating utility billing into Tyler Technologies to replace multiple vendors and approved recovering credit‑card processing fees from customers (proposed 3% or $2.50 minimum), with a staged migration and customer notifications planned.
Council on April 27 authorized staff to consolidate utility‑billing and payment systems into Tyler Technologies, replacing separate vendors (WaterSmart and Payment) and integrating billing, irrigation data and a customer portal.
Finance Director Ted Bon said the move will reduce manual data transfers, give customers clearer visibility into…
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