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Sacramento County previews redesigned 311 app and an AI chat assistant 'Campy' to speed service requests
Summary
County IT staff briefed the Board on 311 program performance for 2025, noted 187,433 phone calls and 32,790 mobile app requests, and previewed a late‑June rollout of a redesigned mobile app and an AI chat assistant called 'Campy' to submit geo‑tagged service reports and interact with the county knowledge base.
Sacramento County’s IT team on April 28 presented an update on the county 311 customer‑service program and previewed a redesigned mobile app and an AI chat assistant named "Campy" intended to increase electronic service requests and improve case tracking.
Chief Information Officer presented 2025 metrics: 187,433 phone calls, 32,790 mobile app service requests, 13,029 emails and 4,028 web portal submissions. Staff said phone calls remain the predominant contact method…
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