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CMPD reports faster 911 answer times; city to modernize call center and expand telecommunicator roles
Summary
Major Dave Johnson said CMPD’s communications division improved average 911 answer times to 4.05 seconds in Q1 2026 (down from 16.8 seconds in 2025), and officials outlined a city-approved expansion of the 911 call center plus new trainee roles and pay changes.
Major Dave Johnson, who oversees the Charlotte‑Mecklenburg Police Department’s Administrative Services Bureau and the communications division, described improvements in 911 operations and investments intended to sustain performance as call volume grows.
Johnson said more than 90% of 911 calls were answered in 10 seconds or less in Q1 2026, with an average answer time of 4.05 seconds compared with a 2025 average of 16.8…
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