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Department heads tell commissioners the new timekeeping system is losing edits and lacks training
Summary
Multiple department heads reported failures and insufficient training after rollout of a county timekeeping system; staff said vendor engineers are addressing issues and requested written problem reports for targeted fixes.
Managers from several departments told commissioners the new online timekeeping system rolled out ahead of payroll was unreliable and arrived with inadequate training. "The new timekeeping system has just been very, very difficult for me to work with," one department head said during public comment, describing entries that “disappear” and an inability to make corrections before payroll submission.
Department leaders said employees were effectively locked out from making edits after payroll submission, and several reported that changes they entered — such as 15 minutes of comp time — vanished within minutes. Commissioners and staff acknowledged problems with the online training (which many described as remote-only and short-notice) and asked the vendor and the county’s engineers to provide on-site or live follow-up training. County staff asked departments to compile written issue logs to help engineers reproduce and fix errors.
County staff (Sarah and Amy) said they had been addressing reported issues, would work with the vendor to schedule more thorough training, and asked for specific written problem reports to prioritize fixes. Commissioners approved payroll and claims after the public comment period and asked staff to monitor vendor responsiveness.
