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Ferry official cites rising ridership, new reservation system and fleet upgrades
Summary
A representative for the ferry operator told the Visitor Services Advisory Committee that passenger traffic is up, three refurbished freight vessels are now in service and the operator plans to launch a new reservation system and a refreshed website to improve service and data collection.
A ferry operator representative, Alex, told the Nantucket Visitor Services Advisory Committee on May 12 that the system carried roughly 2.9 million passengers and about 674,000 vehicles last year and is preparing new technology and capital investments to handle growth.
“We carried just over 2,900,000 passengers last year, 674,000 vehicles,” Alex said, and described a workforce that peaks at roughly 750 people. He said the operator is largely dependent on fare revenue and that the organization budgets significant operating expenses…
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