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Ike director reports spike in March 911 calls; trainee nears certification
Summary
Director Frank Reyes told the board that March 2025 911 call volume rose year over year to 6,859 calls with 3,396 documented calls for service; the board praised telecommunicators and noted a trainee, Felicia Delane, is nearing state EMD licensure.
Director Frank Reyes reported to the Ike operational board on April 16 that the Ike 911 center received 6,859 calls in March 2025 and generated 3,396 documented calls for service, an increase from the same month in the previous year.
Reyes said probationary telecommunicator Felicia Delane is two-thirds through her training, has obtained lead and EMD certifications, and is awaiting state approval of her EMD application "any week, any day now." The director described ongoing investments in technology and training intended to improve efficiency and coordination.
Board members, including Chief Thomas Mills, praised the telecommunicators and the center's trainers. Mills said the new telecommunicators have "done a good job" and characterized the training as "awesome." The board acknowledged the daily operational demands on telecommunicators and thanked staff for leadership and support.
No public comments were registered on the topic. The board moved on to vendor and procedural business following the director's report.
