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City unveils new resident access portal for permits and licenses
Summary
Community Development launched a resident access portal that went live Monday to centralize permit and contractor-license applications; staff demonstrated features including contractor license checks, permit lists, and staged migration of active permits into the system.
Community Development Director Hannah Classman demonstrated Glenwood Springs’ new resident access portal during the Feb. 25 Planning & Zoning meeting, saying the system "went live on Monday." The portal centralizes building and planning permit applications, contractor licensing, and maps and is intended to reduce back-and-forth with applicants.
Classman showed the application assistant, permit categories, and the contractor-license check that will prevent applicants from submitting permits with unlicensed contractors. She said the city did not migrate the full legacy permit database (an additional six months of work) and instead is bringing active, in-process permits into the new system while retaining the legacy system for historical records.
Staff advised that registering for an account is required for applicants and that assistance will be available for residents without computers, with possible administrative costs for staff-assisted submissions. The city plans to solicit early user feedback, monitor the first set of applications closely and make iterative fixes as needed.
What happens next: Staff will continue to onboard active permits, collect user feedback from early applicants and evaluate whether to expose additional property-level permit lookup functionality to the public.
