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County approves two‑year TIBCO "Eva" phone system contract for Health & Human Services
Summary
The County Board approved a two‑year contract with TIBCO (Eva), an AI‑driven phone assistant, to expand Health & Human Services phone support and language access. Director Caroline Khan said the system is closed (sources county content only), can handle high call volume and may improve federal reimbursement under a pre‑purchase option.
Kandiyohi County Health & Human Services Director Caroline Khan asked the board Feb. 3 to approve a contract with TIBCO for Eva, an AI automated phone system intended to extend hours, support multiple languages and assist callers with program applications.
Khan described two procurement paths: a one‑year agreement at a higher annual fee or a…
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