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Kandiyohi County staff outline EVA AI phone‑assistant pilot for Health & Human Services
Summary
Health & Human Services Director Caroline Khan and IT staff presented EVA, an AI‑powered phone assistant from TIBCO, proposing EVA Phone and EVA Interview modules to improve access, language support and intake efficiency; staff said MDH reimbursement options and a 12‑week rollout will be evaluated before a contract returns to the board.
County health and IT staff described a plan on Jan. 20, 2026, to pilot EVA, an AI‑powered phone assistant (TIBCO) for Health & Human Services that would answer common questions 24/7, provide first‑language responses, perform structured interviews for benefits intake and produce transcriptions for staff review.
Caroline Khan, director of Health & Human Services, said the proposed rollout would start with EVA Phone and EVA Interview for HHS programs, covering financial assistance,…
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