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Aurora disabilities commission urges 311/211-IRIS integration and CityWalk accessibility audit
Summary
Jean Hess, chair of the Aurora Commission on Disabilities, told the City Council the commission is pursuing a coordinated 311/211–IRIS referral system, a downtown CityWalk accessibility assessment, and expanded accessible parking to improve services for residents with visible and invisible disabilities.
Jean Hess, chair of the Aurora Commission on Disabilities, told the Aurora City Council on May 12 that the commission wants to move beyond baseline compliance by integrating the city’s 311 and 211 referral systems with an IRIS case‑management layer and by conducting on‑the‑ground accessibility audits.
"We really feel like we are illuminating pathways," Hess said, outlining plans to create "clear pathways and proactive planning at the city level" so people with disabilities and their families can access services more effectively.
The commission’s proposal seeks three linked initiatives: integrate 311 and 211 so callers are routed…
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