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Harriman Utility Board reports 268 active HB fiber customers; residential phone service expected this month
Summary
Harriman Utility Board told the City Council the city has 268 active residential HB fiber customers and 13 business customers; staff said residential telephone service should be available by the end of the month and business telephone service will follow in a month or two.
At the March 3 council meeting, the Harriman Utility Board updated the council on paving coordination and its broadband rollout, reporting 268 active HB fiber residential customers and 13 business customers.
A HUB representative said staff are coordinating with the city’s street and water crews to raise manholes and valve boxes ahead of a paving contractor’s work on Franklin Street, Elliot and Joselyn. The board asked residents to answer installation calls so crews can schedule installations.
On broadband, the representative said HB fiber has started residential installations and is scheduling more customers over the next three weeks; residential telephone service is expected by the end of the month and business telephone service is anticipated to follow a month or two later. The installation and drop contractors are Tennessee‑based (Crossville and Middle Tennessee contractors), and the board said the city is handling customer scheduling in‑house while retaining a contract partner for heavy installation loads. The utility directed interested residents to hbfiber.com to apply.
Council members asked for clarification about customer service changes; the utility representative said scheduling calls will come from the HB office and customers will work with HB customer‑service representatives. The board reported 13 business customers are active and described ongoing work to bring telephone and additional business services online.
The utility noted ongoing coordination on a sinkhole repair project and said the fiber installation at Riverfront Park was complete, allowing cameras to be connected. The city manager and staff thanked HUB for progress and said the new fiber will help with camera coverage to address vandalism.
The utility’s report did not include a timetable for full citywide availability; councilmembers encouraged residents to sign up and said staff will continue coordination with contractors.
