Hoover council reviews two subscription agreements to bolster Hoover 911 training and operations

The Hoover City Council on Monday discussed two related public-safety items intended to support Hoover 911 operations.

Ms. Moore told the council the two items are 911-related and could be discussed together. City Manager Michael Knight described the larger subscription as a 36-month term for prepared training modules intended to enhance quality assurance and routing of calls. "It is a 36-month term subscription," Knight said, adding that year one is approved in the budget and years two and three would need to be budgeted in later years.

Knight said the modules will help route callers to the appropriate personnel and speed processing of non-urgent calls such as animal-control requests. He described the purchase as an addition to existing systems, not a replacement: "It is an addition to what we already have," Knight said, and the Alabama 911 Board provides the core module that these services will supplement.

The second item would provide a Frontline platform for personnel-management functions, including performance evaluations, commendations, complaints and an online portal allowing the public to submit feedback. Knight said the platform gives managers a snapshot of personnel workload and performance and that year one is budgeted for this item as well.

Council members asked whether the aggregate cost cited represented the sum of three installments; staff confirmed it did. No council member opposed the presentations and staff reported that the items are budgeted for the first year.

What happens next: council packets indicate staff will bring the final agreements for formal approval; the transcript did not record a council vote during this session.