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Trumbull County to join NEride, adopt regional 1‑800 'Easy Connect' transit routing
Summary
Commissioners approved joining NEride and authorized payment of $1,000 in membership dues to pilot an Easy Connect one‑call routing system that will route rider calls to regional vendors and enable a single 1‑800 access point for senior, disabled and general public rides.
The Trumbull County Board of Commissioners approved paying $1,000 in membership dues to NEride and heard details of a regional one‑call service branded “Easy Connect” that would route public ride requests to participating vendors through a single 1‑800 number.
Mike, the county transit representative, told the board the service will let clients call one number and be routed to the appropriate vendor (for example WRTA or START) for scheduling, instead of callers juggling multiple provider phone numbers. He said the platform is grant funded for an initial period and would be free to the county for a few years while implementation and training occur.
Commissioners asked about scope and procurement. Mike said the service would initially coordinate senior, disabled and general‑public trips, but that if the county later chose to directly contract to provide rides it would have to follow standard bidding requirements. Commissioners also pressed for information on service monitoring and any refund or exit terms for long‑term membership.
Board action: commissioners authorized membership dues and asked staff to monitor pilot performance and return with follow‑up recommendations before any long‑term contractual changes.
Next steps: staff will hold local training with WRTA/staff and prepare monitoring metrics while the county benefits from initial grant support.
