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Priority Power apologizes for lapses as council weighs aggregator role; capacity costs flagged for future contracts
Summary
Jordan Harmon of Priority Power apologized to Greenville officials for months of unresponsiveness and said the city's current electric aggregation rate is fixed through December; he warned higher capacity costs will affect future contracts and said the company's gas aggregation performance has not consistently saved residents.
Jordan Harmon, a representative of Priority Power, told the Greenville City Council that communication lapses between his firm and the city's safety service director led to confusion about the consultant role for the city's electric and natural gas aggregation programs. Harmon said he "fully own[s]" the lack of responsiveness and apologized, adding that he expects the relationship with the city to improve if Priority Power is retained.
Harmon said the city's current electricity rate through the aggregation program is fixed and will not change until the contract expires in December, but he warned that rising capacity costs are expected to push rates higher in future contracts. "A lot of news and talk have been out there about capacity concerns and grid reliability," Harmon said, and he cautioned that capacity costs will be part of rates going forward.
On natural gas, Harmon acknowledged that fixed-rate aggregation has not always delivered savings for city households. He told council members that, over the past year, the fixed natural-gas rate the city received under prior contracts was "somewhere around 100 to 150% above the standard choice" during portions of that period. Harmon said Priority Power plans to provide a more detailed gas-side analysis at the council's June 17 meeting.
Harmon distributed a comparison he said shows city households have saved "at least $300 more" through the aggregation program compared with some township households since the program's start, citing earlier implementation timing and strategy as factors. He also noted Priority Power's predecessor AG was acquired by Priority Power in July 2022 and that Priority Power has offices across several states.
Council members pressed Harmon on customer-service follow-up and asked for documentation of recent rides, rates, and resident contacts. Harmon said resident inquiries he had handled provided a safety net but acknowledged several city referrals had not been returned, and he promised to correct internal communication processes. He also said he would bring a more complete cost-and-savings analysis for natural gas on June 17.
What happens next: Harmon will return to the June 17 council meeting with further data on gas aggregation performance and additional documentation of communications and resident-savings calculations.
