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Alamosa eyes 'Access Docs' and two-way texting to improve public access to documents and notices
Summary
IT staff described adopting 'Access Docs' to automate PDF accessibility remediation and an annual-texting service (Text MyGov) to enable two-way, geotargeted messaging beginning Jan. 1, 2026; staff noted indemnity features and anticipated annual pricing for the texting service.
During the work session, staff outlined two digital services intended to improve transparency and public engagement. The first, a product described as 'Access Docs,' sits on top of the city's website to make PDFs and other posted documents accessible without manual remediation, a process staff estimated could otherwise take 30–60 minutes per page. The product includes an indemnity clause to limit the city's exposure if the automated layer does not meet accessibility standards.
The second service, 'Text MyGov,' would be a two-way, geotargeted texting platform that allows the city to send area-specific alerts (for example, notifying subscribers about street construction in a mapped area) and to accept inbound text messages from residents. Staff said the service is an annual subscription, with first-year pricing slightly higher than subsequent years, and proposed starting the service Jan. 1, 2026.
Why it matters: staff said the Access Docs tool would materially reduce staff time spent on manual document remediation and help retain transparency while complying with accessibility law. Staff emphasized that these tools are intended to expand access and to provide more timely, localized outreach.
Next steps: staff will return with contract terms and exact annual pricing for Text MyGov and will include the Access Docs procurement in upcoming budget or procurement materials.
