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Council approves $58,879 annual contract with Chinatown Service Center for on-site case management
Summary
St. Gabriel renewed a professional services agreement with the Chinatown Service Center for case management and navigation services at $58,879.73 per year; staff cited language access, senior-focused outreach, and the Center’s role assisting residents displaced by a motel closure.
The St. Gabriel City Council authorized a professional-services agreement with the Chinatown Service Center (CSC) to continue on-site case management at the community recreation center at a cost of $58,879.73 annually, an increase of $5,551.65 over the prior contract.
Matthew Morales Stevens, staff lead, said the case manager (currently on site Monday through Thursday) provides eligibility screening, referrals to community and government programs, short-term case management, and benefits-navigation assistance (for programs such as CalFresh and Social Security). He noted CSC also provides free tax-preparation services on-site during tax season and technology classes for seniors.
Staff presented service outcomes since the program began in May 2024: 463 total encounters in 2024 (289 unduplicated clients) and, January–October 2025, 387 encounters (151 unduplicated clients). Staff reported that more than 60% of service recipients have been seniors (ages 65–74 and 75–84 combined) and that roughly 87% of services were provided in languages other than English, primarily Mandarin and Cantonese.
Council members asked for clarification on operational hours, whether services are available to non-residents, and how the program coordinated with the MET (mental evaluation) team and emergency responses. Carrie Citu, director of programs for Chinatown Service Center, described CSC’s role in the May 2025 Champion Motel closure — providing translation, tenant advocacy, temporary housing coordination and follow-up for displaced tenants.
The council moved and approved the recommended contract continuation and authorized the city manager to execute the agreement; the transcript records the roll-call outcome as four yes votes and no recorded dissents.
Staff said the contract increase can be absorbed within the current adopted budget for FY 2025–26 and that additional funds for FY 2026–27 will be considered through the normal budget process.
