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New DAR intake form launched to improve routing and provide automated email updates (no JIRA required)
Summary
CCSQ introduced a redesigned DAR form that uses clear categories to route requests, captures key details at intake to reduce follow‑ups, and sends automated email updates so requesters do not need a JIRA license to track progress.
Q, Operations Manager for the CCSQ DNA team, presented the new DAR (Data Access Request) form and explained the rationale: clearer categories to route requests correctly, expanded upfront fields to reduce back‑and‑forth, tool tips for clarification, and automated email notifications for submission status so users no longer need a JIRA license to track requests.
Q noted that question flows are conditional by category so users see streamlined fields depending on their selection and urged requesters to fill in as much detail as possible to speed handling. During the brief feedback window, one attendee pointed out that two tooltips (Business Requirements and Business Justification) currently show identical text; Q acknowledged that duplication as feedback.
