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Carson Connector micro-transit update: city says Fort Carson will fund service and new jobs
Summary
City presenters described the Carson Connector micro-transit service under an IGSA with Fort Carson, saying the service is app-based and Fort Carson will fully fund employee costs; a soft launch is planned for May 26 with full operations targeted for June 1.
City staff and partner representatives briefed the council on the Carson Connector micro‑transit service operating under an intergovernmental support agreement (IGSA) with Fort Carson.
Presenters described the service as an app‑based, on‑demand transit system for soldiers, dependents, civilian employees and contractors. The city’s presentation noted that Fort Carson covers the service costs: “So the in the exit program, any services we provide to Fort Carson, Fort Carson fully funds all of the expenses associated with that service,” said John Trilch when asked about city cost exposure.
The presenters said the service will begin a soft launch on May 26 and hopes to be fully operational by June 1; they reported hiring 20–25 employees who are undergoing training. The presentation pointed to Fort Hood’s experience — a shift from thousands of annual shuttle riders to hundreds of thousands on a similar micro‑transit rollout — as evidence of potential demand.
Customer‑service and branding details were discussed, including an app icon and QR codes on vans. Presenters emphasized the service is a partnership and that the city retains branding rights for local expansion outside the installation.
What happens next: Staff will continue testing ahead of the soft launch and coordinate with Fort Carson on ongoing funding and operational details.
