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District IT director reports stabilization work, ticket metrics and cybersecurity priorities
Summary
The IT director outlined steps to stabilize operations, adopt ticketing and life-cycle planning, and strengthen cybersecurity; the department supports roughly 7,500 users with 16 staff and logged 6,236 tickets since July.
The East Hartford Public Schools IT director provided an operational update on the department’s restructuring and priorities since arriving in June, focusing on operational stability, ticketing processes, device life-cycle planning and cybersecurity.
The director said the department supports roughly 7,500 users — about 6,200 students and 1,300 staff — and currently employs 16 IT staff. Department figures cited 6,236 tickets handled since July with an average closure time of about 5.1 days, though the team aims for a 48-hour turnaround on many requests. The director described a plan to refresh end-of-life devices, maximize E-rate (CAT 1 and CAT 2) reimbursement opportunities and prioritize infrastructure investments.
On cybersecurity, the director outlined efforts on identity and access controls (including prior MFA rollout), network monitoring and content filtering, disaster recovery planning, data governance and cybersecurity training, while declining to discuss detailed cybersecurity specifics in an open meeting.
Board members asked whether the department has sufficient staffing for the device-to-technician ratio; the director said the ratio is approximately 18–22 devices per technician and acknowledged some additional positions may be needed.
