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Advisory board urges simpler citywide registration, flags RecDesk usability problems
Summary
Members and staff criticized the current registration workflow as confusing and inconsistent across rec centers and urged a single, user-friendly citywide registration or a new vendor; staff described existing API connections but acknowledged front-end problems.
Members of the Recreation Advisory Board spent substantial time on May 13 addressing problems with the department's online registration and public communications. Several board members said families are confused by inconsistent program listings and by the need to bring documents in person even when registration appears online.
Jenna, a committee member, urged a simpler, single-entry registration flow for citywide…
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