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Residents, advocates press utilities over confusing bills and shutoff notices
Summary
At a City Council hearing on rising energy costs, residents described confusing billing practices, repeated shutoff threats from suppliers, and difficulty accessing assistance, while legal advocates urged automatic enrollment and streamlined data sharing to reach eligible households.
A single mother from North Philadelphia told City Council she faces repeated shut-off notices and confusing bills from her supplier, often finding payments applied to old balances while current charges remained unpaid.
"The bill is extremely high, more than $700 like each month," Ashley Kohls said, describing a payment arrangement that directed funds to a back bill and left her current bill unpaid. She said calls to the supplier were frequently dropped and that caps on…
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