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Hillsborough County partners with MD Ally to route low-acuity 911 calls to telehealth
Summary
The Board approved a partnership between county Fire Rescue and MD Ally Technologies to provide telehealth and care navigation for non-emergency 911 callers, managing an estimated 10,000–20,000 low-acuity calls per year and deploying rapid-response vans; the county said there is no financial impact to the general fund.
Hillsborough County commissioners approved a partnership with MD Ally Technologies on Jan. 21 to bring telehealth and care navigation services to non-emergency 911 callers.
According to the county recap, the program will connect low-acuity callers to board-certified paramedics, nurses or physicians through secure telehealth platforms so an ambulance is not always dispatched. County communications estimated MD Ally will manage about 10,000 to 20,000 low-acuity calls per year and may deploy rapid-response vans as needed.
The county said the program aims to improve patient outcomes, shorten emergency services wait times and free emergency crews for critical calls. The recap stated there is no financial impact to the county’s general fund; the summary did not provide vendor contract details, implementation timelines, or a recorded vote tally.
Implementation details, including which department will oversee the contract and specific performance metrics, were not included in the summary and will require follow-up with county procurement and Fire Rescue staff.
