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Fire Rescue recommends 50/50 pilot with two vendors to collect fees; hardship payment plans to be included
Summary
Fire Rescue presented an RFI outcome and recommended a 50/50 pilot with two vendors (including the current vendor) to collect fees; staff said collection averages are around 10% and financial‑hardship payment plans will be available.
Fire Rescue staff told the commission they issued a request for information (RFI) and met with vendors; the recommendation is to run a pilot split 50/50 between two carriers (one the current vendor) to evaluate fee collection performance. Staff reported an average collection rate of about 10% and said the program will include payment‑plan options and hardship processes.
Commissioners asked whether vendors would screen for financial hardship and whether staff have the documentation processes in place; staff said payment plans and guidance for hardship claims will be part of the implemented process.
The board accepted the recommendation and directed staff to move forward with the pilot and concurrent solicitation process.
