Keller leaders hear results of 2026 citizen survey that show strong resident satisfaction

A consultant told the Keller City Council on May 19 that the city's 2026 community survey drew 1,944 participants and showed broadly positive resident sentiment, with particularly strong scores for parks, safety and city benefits.

"Refer a friend score remains very strong," the presenter said, reporting that roughly two-thirds of respondents rated Keller a 9 or 10 when asked whether they would recommend the city. He said the city also scores well on direction and that residents generally rate Keller ahead of many benchmark cities.

The presenter, introduced to the council as Ron Galey, said the demographic mix has shifted since 2022 with more respondents aged 65 and older but that core results have remained consistent. He highlighted street and road maintenance and managing growth and density as among the top priorities residents selected from a long list of attributes.

Galey said the dashboard includes filters by area, letting staff and council see where issues such as noise disturbances or sidewalk concerns are more concentrated, and that the team had tagged open‑ended comments into themes. He also noted high satisfaction among the subset of respondents who had contact with city services: 61 respondents who contacted the fire department gave it strong ratings, he said.

City staff said they will circulate the interactive dashboard and the underlying data to council members and will continue to provide segmented analyses for planning and budget purposes. "We'll send you the links," a staff member said.

Why it matters: The council uses the survey to set investment priorities and budget assumptions. Presentations identified street maintenance, growth management and sidewalk/trail expansion as areas to monitor; the council and staff discussed the possible tradeoffs between maintaining services and charging small fee adjustments for waste services.