Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Digital Services topic
No spam. Unsubscribe anytime.
High Point launches HP Collect app for trash, recycling and notices; staff report 1,500 downloads after mailing
Summary
Melinda King demonstrated HP Collect, a city app and portal for waste collection schedules, disposal guidance, multilingual support and in-app reports; staff said about 1,500 people downloaded the tool after mailed notices and an integration with Kayenta for work orders is in progress.
Melinda King, introduced by the committee, showed the city's new HP Collect app and website tool for trash, recycling and special-collection information. King said the app provides address-specific collection schedules, guidance for disposing hard-to-handle items, multilingual settings and the ability to report missed pickups or damaged carts.
"If I click to say, how do I dispose of tires, I can just type that in," King said while demonstrating the app. She noted the app also shows drop-off locations, phone numbers and event calendars for household-hazardous-waste collection.
King told the committee the city mailed outreach materials and that the app's adoption rose sharply after that mailing: "We've increased to 1,500 since we sent out the information in the mail," she said, adding that the city is working with the software company to integrate reports into Kayenta so citizen reports become work orders.
Council members asked about emergency-notification capability and whether the city can push messages during storms or route-specific service delays. King said she had not tested emergency alerts yet but that the app can send scheduled notifications and staff would follow up on technical specifics for emergency communications.
Next steps: staff will pursue Kayenta integration for automatic work orders, return with updated download and usage metrics, and report on the app's emergency-notification capabilities when tested.
