Delaware County backs a countywide 'OneTouch' modernization; contract purchase paused until Council funds it

Delaware County commissioners on May 18 approved a joint resolution authorizing pursuit of a countywide administrative modernization called "OneTouch," a package presented by OpenGov that would centralize permitting, asset management and performance budgeting.

OpenGov representatives said the software would reduce manual workflows, improve audit readiness and allow the county to publish project- and expenditure-level information for public review. Presenters described three main modules: permitting and licensing (online portal and staff workflow), enterprise asset management (condition scoring, maintenance planning and time-tracking) and performance management tied to budgeting. They emphasized configurable workflows so each department can track work in a single system and show public-facing performance indicators.

Cost and next steps: The vendor offered a multi-year proposal with a one-time implementation fee (quoted around $80,880) and prorated first-year software of roughly $45,000 under the discounted offer; subsequent annual software costs were presented in the range the vendor estimated (roughly $94k–$126k depending on scope). Commissioners stressed that the resolution does not appropriate funds; instead, the board voted to send the proposal to County Council for a funding decision. The county had been piloting some budgeting modules with ARP funding but cannot rely on ARP long term.

Commissioners and staff said they see potential operational benefits, including fewer duplicated data entries, quicker reporting for state compliance and better prioritization of maintenance. County officials asked the vendor to coordinate rollout with department heads and to phase implementation to reduce operational disruption. The board approved the joint resolution 2026-100 but tabled contract approval pending Council appropriation.