Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Infrastructure Maintenance topic
No spam. Unsubscribe anytime.
Bridge claim update: insurance says one bridge must be replaced; PV Connect app no longer supported, town portal recommended
Summary
Committee heard that the insurer told the town one damaged bridge (Valley Oak Bridge) will need full replacement rather than repair, and that PV Connect mobile app is no longer supported—residents must use the Portola Valley Town website to submit service requests.
Committee members sought updates on trail maintenance and related infrastructure. Finance staff reported ongoing discussions with the insurer about Valley Oak Bridge and said there was no firm update; committee members said the insurer has indicated one bridge would need complete replacement rather than repair and noted ownership and right‑of‑entry issues that complicate assessment and repair timelines.
Separately, members learned the PV Connect mobile app is no longer supported by its vendor. Staff advised residents to submit service requests via the Portola Valley Town website (Community Service Request). Committee members asked staff to notify the community about the change so trail users know how to report maintenance issues going forward.
Next steps: staff to request a clearer update from finance/insurance contacts about bridge replacement timing and to publish the official guidance that service requests should be filed through the town website rather than the app.
