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Internal audits identify 21 improvement opportunities; office plans survey refresh and more frequent feedback
Summary
APSU's internal audit office reported two departmental audits (registrar and library) with no findings but 21 improvement opportunities, and said it will refresh its client-satisfaction survey and move to a six-month cadence to improve timeliness and response rates.
Blaine Clements, Chief Audit Officer at Austin Peay State University, told the Audit Committee that the Office of Internal Audit released two departmental reports in the recent quarter covering the registrar's office and the library. Neither report contained audit findings, Clements said, but auditors identified 21 opportunities for improvement across those departments. He added the university currently has no outstanding audit issues.
Clements said the internal-audit office often provides less-visible suggestions even when a formal report contains no findings. "Although neither report contained any findings, we did identify 21 opportunities for those departments," he said. He also noted that, "so far we're up to 69 this year," referring to the count of items the office has asked departments to address (context and exact categorization for the 69 figure were not further specified in the transcript).
On client feedback, Clements described an annual 11-question anonymous survey sent to staff who interact with the audit office; responses have been generally positive. He said the office plans to refresh the survey questions to improve response rates and move to surveying every six months so feedback will be timelier.
This item was informational; no committee action was required.
