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Marshall County approves two-phase website contract with Neapolitan Labs, adds online reservations for Conservation
Summary
The Board approved a countywide website redevelopment contract with Neapolitan Labs that will replace CivicPlus and include an agenda-management upgrade. A second phase approved the Conservation department’s online booking and payments module to streamline registrations and enable online campsite reservations.
Marshall County supervisors on a unanimous vote approved a two-phase website development contract with Neapolitan Labs that county staff said will replace the county’s older CivicPlus site and add new features for departments.
Staff member Nan told the board the county’s current site has “a lot [of] shortcomings” and flagged an impending ADA compliance requirement in 2027. She said phase one will prioritize a new agenda center to make routine edits faster and allow the county to terminate its CivicPlus maintenance contract and save roughly $85–$100 on maintenance costs. “The annual amounts for both of these will be less than what we're paying to Civic Plus,” Nan said.
The county also approved phase two of the contract for Marshall County Conservation. Jeremiah Manin, a conservation staffer, said the department will be able to offer online registration for programs and camping and accept online payments, which he described as improving internal controls and public convenience: “It’ll streamline everything, make it much easier,” Manin said. Staff pointed to recent work the vendor has done on local election and sheriff sites and said Neapolitan provides evening election-night support.
Why it matters: Replacing the older platform is intended to reduce staff time spent on routine changes, meet upcoming accessibility requirements, and open new revenue and service channels by enabling online reservations that may attract out-of-county visitors.
Board action and next steps: A supervisor moved and a second carried the motion to approve the countywide website development proposal and authorize the chair to sign. The board then approved the Conservation phase and authorized the chair to sign. Roll call on the countywide contract recorded votes as "Hibs, yes; Kyle, yes; Goodman, yes." Roll call for the Conservation phase recorded "Hibs, yes; Hy, yes; Dman, yes." Staff said phase-one work will start with the agenda center and that the vendor estimated roughly six months per phase.
Costs and procurement: Staff said the new contract’s ongoing annual costs will be lower than current CivicPlus maintenance; specific contract totals for the main county phase were discussed in materials provided to the board. Staff also said the county’s election and sheriff sites already use Neapolitan, which reduced implementation scope for those departments. The board did not amend the contract terms during the meeting.
The board moved on to the next agenda items after the vote. The vendor will proceed with phase scheduling and department meetings to scope the agenda center and conservation booking features.
