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Board outlines Connect upgrades and a plan to clear tens of thousands of CE records
Summary
Staff said the DCA Connect system adoption is ~55% among existing licensees and ~93% among new applicants and previewed functionality to send official enforcement notifications via Connect. The board also addressed a backlog of CE records and plans to shift toward primary‑source verification with providers to reduce manual reviews.
Board staff provided a technology and operations update on Thursday outlining near‑term Connect platform releases and a plan to address a large backlog of continuing‑education documentation.
Kristen Walker (staff) told the board that the Connect platform is being expanded to enable direct email notifications to licensees and complainants as part of the enforcement workflow to reduce impersonation and scam calls. "One of the key pieces…we're going to start being able to use the connect system to directly email licenses or complainants as part of the complaint process," she said, describing a planned release due within days. Staff said Connect adoption currently sits at about 55% for existing licensees and roughly 93% for new applicants, and that postcard renewal reminders will be implemented starting in July to encourage broader uptake.
Staff also described a backlog caused when the board began allowing uploads of CE records into Connect before staffing and automation were prepared to validate them. While staff said compliance appears high, the volume ‘‘requires tens of thousands of manual reviews.’’ To reduce workload, staff proposed shifting to primary‑source verification — retrieving attendee lists directly from CE providers — and altering the CE course‑approval fee so it covers direct staff costs rather than embedded overhead the board expects to eliminate with IT improvements.
Board members asked about timelines for platform upgrade decisions and whether CE providers of different sizes could manage self‑service workflows; staff said larger providers reported no issues in preliminary outreach and that the system will be designed to be user friendly for smaller providers as well.
Next steps: staff will implement the direct‑messaging Connect release, expand account linking for enforcement cases, transition to postcard renewal reminders in July and work with CE providers on primary‑source verification to clear the backlog.
