Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Licensing Update topic
No spam. Unsubscribe anytime.
Board staff outlines Connect system upgrade, renewal postcards and sunset bill timeline
Summary
Staff updated the licensing committee on an upgrade to the Connect licensing platform, a shift from mailed renewal packets to July postcard reminders to prompt online renewals, and upcoming sunset-legislation deadlines (AB 2775 hearing April 21). Connect currently processes 93% of initial DC licenses; renewal use is near 60%.
Ms. Walker, a staff member for the Board of Chiropractic Examiners Licensing Committee, told members on March 27 that Form 700 filings are due April 1 and urged members to contact DCA if they need help.
Walker outlined a multi-part modernization of the board’s licensing operations. The Department of Consumer Affairs’ Office of Information Services has completed documentation for an upgrade of the vendor-hosted Connect licensing platform; staff are now crosswalking custom features to what the new platform provides out of the box and discussing redevelopment where needed. Walker said the board expects to post updated website content in mid-April, with a fuller site refresh likely by early summer.
To encourage online renewals, the board will stop mailing complete renewal packets and instead send postcard reminders beginning for July renewals; postcards are expected to go out in June. Walker said the Connect project will also introduce automated email reminders beginning 60 days before renewal and targeted text messages 15 days out for licensees who still have not renewed.
On utilization, Walker reported that 93% of initial DC licenses this fiscal year have been processed through Connect. Renewal and satellite renewals have risen to nearly 60%; staff aim to reach roughly 80% in the next fiscal year after the postcard campaign and targeted outreach to licensees without Connect accounts.
Walker also summarized key legislative items staff are monitoring. The board’s sunset bill, AB 2775, is scheduled for a Business and Professions Committee hearing on April 21; staff said they plan to submit the board’s recommended amendments before that date. Walker also flagged SB 1269 (animal chiropractic), which would limit animal chiropractic care to three months or eight visits (whichever occurs first) and would require registration both for practitioners and animal chiropractic premises; staff noted they likely will ask the Legislature to add statutory authority enabling a practitioner registration fee.
