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Staff reports failing 2019 computers and outreach to high-water users; payment plans, billing language planned
Summary
Staff told the committee several 2019-era computers experienced failures and will be declared surplus; staff also said a staff member has been calling residents with high water usage, that the city will not waive fees when prior notice was given but will offer payment plans, and that billing language will be added to future bills.
Staff reported multiple municipal computers installed in 2019 have experienced "blue screen" failures and recommended those units be declared surplus and replaced; budgeting for replacements will be discussed at the next budget workshop.
Separately, staff said a city employee, Ruby, has been calling residents who showed unusually high water usage. Some residents asked for fee waivers; staff said they have declined waivers where prior notice had been given but are working with residents on payment plans. Staff plans to add a persistent notice on the next billing cycle reminding customers that they are responsible for leaks and resulting charges.
Because the committee lacked a quorum, the surplus declaration and any budget action will be forwarded to the full council for formal consideration.
