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Town hears GoGov presentation for town‑branded notification app; vendor quotes $16,000 annual bundle
Summary
GoGov demonstrated a citizen‑notification and request management app and staff module; vendor proposed a one‑year bundled price of $16,000 and unlimited staff seats, with texting/call credits separate. Board asked for comparisons with Code Red and CivicPlus and directed staff to collect quotes.
A vendor demonstration at the March 17 Yorktown Town Board meeting showed how a town‑branded communications app and citizen request management system would work and how much it would cost.
Samantha Locall of GoGov walked the board through a staff portal for composing messages and a resident‑facing mobile app and web iframe for reporting issues. Features highlighted included push alerts, email/text/phone channels, two‑way ticketing, geotargeted sends, scheduling, social posting, and built‑in reporting. Locall said the company builds a town‑branded mobile app, supports unlimited staff accounts and provides a marketing kit to encourage resident opt‑in.
GoGov quoted an annual bundled price of $16,000 for both notification and request‑management modules and said texting/calling would consume credits (GoGov referenced an initial 50,000‑credit allocation). ‘‘We don’t import resident phone numbers; residents must opt in,’’ Locall said, adding the company helps with marketing and roll‑out plans.
Board members asked whether the town must supply phone numbers, whether messages can go to multiple channels (push, text and email simultaneously), whether credits roll over (Locall said they do), and whether the town should compare other vendors such as Code Red and CivicPlus. Planning and IT staff agreed to collect quotes, review the vendor decks and present comparative pricing and implementation considerations at a later meeting.
No procurement decision or contract award was made at the meeting; board members requested staff share the GoGov proposal and comparable vendor pricing for further review.
