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Bus operator at Cabot Garage says a passenger spat on them, urges riders to report incidents
Summary
Alix, a bus operator at Cabot Garage with about 19 years on the job, recounted being spat on while working and urged riders to treat operators respectfully and report unsafe behavior to improve operator safety.
Alix, a bus operator at Cabot Garage, said they have worked "with the T" for about 19 years and recounted a prior incident in which "somebody spat on me" while they were driving. They said operators try to de-escalate confrontations but that such encounters can be "definitely be challenging."
Alix framed the request for civility in personal terms: "I want the public to treat me as I treat them," they said, adding that operators are community members and parents — "I have two kids"—and should be treated accordingly. They also noted past service on the 16th route when describing the context for the incident.
Describing the working relationship between riders and operators, Alix said, "Just like you rely on me to get you where you need to go, I rely on you." They closed with a direct call to action: "If you see something, say something," urging riders to report unsafe or abusive behavior rather than tolerate it.
The provided transcript contains only Alix's remarks; no response from agency officials or recorded follow-up action appears in the excerpt. The transcript refers to "the T" but does not specify the transit agency's full legal name in these segments.
